FAQ and Product Support

General Product Information

• Complete List of Thames & Kosmos Instruction Manuals (Downloadable PDF)
• Where to Buy Thames & Kosmos Products
• NGSS | Next Generation Science Standards
• New Product Submission
• Thames & Kosmos Limited Warranty

Replacement Parts

• Replacement Parts Request Form
• PayPal Instructions | Pay as a Guest
• Retail Order Support

Apps & Software

• Apps | All Current Thames & Kosmos Apps
• Apps | Bluetooth not Connecting | Enable Location Services
• Apps | Happy Atoms - Bypass Content Filters (App Won't Load)
• Discontinued Products | App Troubleshooting
• Happy Atoms | App Not Recognizing Atoms
• Robotics Workshop | App Troubleshooting

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STEM Kits

• Candy Claw Machine: Step-by-Step Assembly Video and Troubleshooting
• Ultra Bionic Blaster | Troubleshooting
• Air-Walker | Having Trouble Climbing
• Angled Cutters, Precision Screwdrivers, & Other Tools
• Candy Claw Machine: Hydraulics Troubleshooting
• CHEM C1000 | Empty Litmus Solution Bottle

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Games

• EXIT: Kidnapped in Fortune City - Folded Sheets
• Adventure Games: Monochrome Inc. | No Location Card J
• Aqualin | Scoring Sheet
• Adventure Games: Monochrome Inc. | Location Card D (Missing)
• Adventure Games: Monochrome Inc. | Alphanumeric Cards (17 Instead of 19)
• EXIT: Dead Man on the Orient Express | Sealed Sheets

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