FAQ and Product Support

General Product Information

• Complete List of Thames & Kosmos Instruction Manuals (Downloadable PDF)
• Where to Buy Thames & Kosmos Products
• NGSS | Next Generation Science Standards
• New Product Submission
• Tracking labels on T&K products (as required by CPSIA Sec. 103)
• Thames & Kosmos Limited Warranty

Replacement Parts

• Replacement Parts Request Form
• PayPal Instructions | Pay as a Guest
• Retail Order Support

Apps & Software

• Apps | All Current Thames & Kosmos Apps
• Apps | Bluetooth not Connecting | Enable Location Services
• Apps | Bypass Content Filters (App Won't Load)
• CodeGamer | Controller Not Connecting to Mobile Device
• CodeGamer | Error Message: No Such File or Directory
• Happy Atoms | App Not Recognizing Atoms

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STEAM Kits

• Candy Claw Machine: Step-by-Step Assembly Video and Troubleshooting
• Ultra Bionic Blaster | Troubleshooting
• Air-Walker | Having Trouble Climbing
• Angled Cutters, Precision Screwdrivers, & Other Tools
• CHEM C1000 | Empty Litmus Solution Bottle
• CHEM C3000 | Additional Chemicals You Will Need

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Games

• Adventure Games: Monochrome Inc. | No Location Card J
• Aqualin | Scoring Sheet
• Adventure Games: Monochrome Inc. | Location Card D (Missing)
• Adventure Games: Monochrome Inc. | Alphanumeric Cards (17 Instead of 19)
• EXIT: Dead Man on the Orient Express | Sealed Sheets
• Targi: The Expansion | 'Silversmith' Border Card clarification

See all 7 articles