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  2. FAQ and Product Support

FAQ and Product Support

General Product Information

  • Complete List of Thames & Kosmos Instruction Manuals (Downloadable PDF)
  • Where to Buy Thames & Kosmos Products
  • NGSS | Next Generation Science Standards
  • New Product Submission
  • Tracking labels on T&K products (as required by CPSIA Sec. 103)
  • Thames & Kosmos Limited Warranty

Replacement Parts

  • Replacement Parts Request Form
  • PayPal Instructions | Pay as a Guest
  • Retail Order Support

Apps & Software

  • Apps | All Current Thames & Kosmos Apps
  • Apps | Bluetooth not Connecting | Enable Location Services
  • Apps | Bypass Content Filters (App Won't Load)
  • CodeGamer | Controller Not Connecting to Mobile Device
  • CodeGamer | Error Message: No Such File or Directory
  • Happy Atoms | App Not Recognizing Atoms
See all 11 articles

STEAM Kits

  • Candy Claw Machine: Step-by-Step Assembly Video and Troubleshooting
  • Ultra Bionic Blaster | Troubleshooting
  • Air-Walker | Having Trouble Climbing
  • Angled Cutters, Precision Screwdrivers, & Other Tools
  • CHEM C1000 | Empty Litmus Solution Bottle
  • CHEM C3000 | Additional Chemicals You Will Need
See all 32 articles

Games

  • Adventure Games: Monochrome Inc. | No Location Card J
  • Aqualin | Scoring Sheet
  • Adventure Games: Monochrome Inc. | Location Card D (Missing)
  • Adventure Games: Monochrome Inc. | Alphanumeric Cards (17 Instead of 19)
  • EXIT: Dead Man on the Orient Express | Sealed Sheets
  • Targi: The Expansion | 'Silversmith' Border Card clarification
See all 7 articles
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