After trying all of these troubleshooting steps, if you have any defective or missing parts, click HERE to submit a replacement parts request form to our helpful Technical Support Team!
**NOTE: The edition of your kit is important to making sure the correct parts are sent to you. Please be sure to provide the production code from your box (located near the barcode, format: ####L##D####) OR provide the edition of your kit as listed on the back cover of your instruction manual.**
Step-by-Step Assembly Video
Using and Troubleshooting your Candy Claw Machine
Complete Online Assembly Instruction Manual
*See back cover of manual for edition number
Additional Information for Trickiest Steps
In engineering, tinkering and persistence are often required to get stuff working properly. Here are some detailed alternate instructions for the three most difficult parts of the assembly process:
- Assembling the scissor arm mechanism
- Oiling and filling the hydraulics
- Installing the ribbon
1. Alternate instructions for assembling the scissor arm mechanism
Here are more detailed instructions that break down how to assemble the scissor arm mechanism.
The parts here are shown upright, but it's easiest to assemble them flat on a table.
Carefully pick up the parts to insert A10. If they come apart, place them back together before moving on to the next step.
2. Alternate instructions for oiling and filling the hydraulics
For the Candy Claw Machine to function properly, the hydraulics must be well lubricated.
While you are building any of the hydraulics, be sure to fully coat the piston seals (P13) in oil. We recommend using baby oil, vegetable oil, or other cooking oil. Pour a small amount of oil into a bowl. Fully submerge the piston seal into the oil, then shake off any excess oil drips.
Place the piston inside the cylinder and move it back and forth, coating the inside of the cylinder with oil.
If your hydraulics are squeaking or not running smoothly, you may need to re-apply oil to the pistons.
Alternate Oiling and Refilling Video
3. Alternate instructions for installing the ribbon
The ribbon moves the claw from side to side. Below you will find alternate instructions for installing the ribbon.
**NOTE: If you have a 1st-3rd edition kit, a new clip (A18) has been added to help keep the ribbon spools in place. If you need the A18 clip, click HERE to submit a replacement part request form.**
You may find it easier to wind the spools and reinstall the axle with the machine on its side.
The ribbon should be taut. If you pull gently on one side of the ribbon, the worm screw housing should move smoothly.