Thank you for choosing Thames & Kosmos and for your interest in our STEM kits.
We regretfully inform you that, due to conflicts related to several of our older kits with associated apps, some of our products have since had their online components sunset. These apps are no longer available to modern operating systems, leading to their kits being discontinued. Despite their many attempts to do so, our programmers were unable to resolve these issues with newer operating software. Please accept my sincere apologies for any disappointment that this news may cause.
The kits affected by this sunsetting are found in the list below, which may change in the future as we release updated versions which replace them.
- Smart Car Robotics
- Sensors Alive
- CodeGamer
We apologize deeply for this process, and we understand your disappointment. However, we would still like to help. To do so we will need a bit more information from you. At your convenience, we kindly ask you to send an email to support@thamesandkosmos.com with the following information:
- Your mailing address and phone number
- Date of purchase (or when you received it as a gift) and the retailer it was purchased from
- The production code from your box (an alphanumeric code located in the white square with the UPC bar code)
If you have any additional questions about this or any of our other kits, please do not hesitate in including them in your email to us.
Thank you again for choosing Thames & Kosmos. We hope you and your family continue to enjoy our products for many years to come.
Kind regards,
The Thames & Kosmos Technical Support Team
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