Submit a request

You can leave this section as-is or you can enter the name of your product to view a list of suggested FAQs.

Do not enter your city, state/province, or zip/postal code in this field)

Please only enter the full name of the city in which you reside (not the state/province or zip/postal code).

Please enter the 2 letter abbreviation for your state / province (e.g. RI for Rhode Island, QC for Quebec, etc.)

Please enter your zip / postal code.

Please select your country of residence

If you are outside of the US / Canada, please specify your country of residence

Please select the reason for your request

***NOTE: Requests for different products (e.g. 2 different kits) must be submitted separately. You can submit a request for up to 5 different parts via this form. If you need more than 5 different parts from one product, please send your request via email to support@thamesandkosmos.com.

Please enter the SKU number for your product (a 6-digit number found on the box near the UPC barcode)

The production code helps us determine which version of a kit you have. It is a mix of letters and numbers and can be found near the UPC barcode the box (and looks like: 1234L56D7890).

Please indicate the date you purchased or received your product

Please enter the name of the retailer you purchased you product from. (If you weren't the purchaser, please write "Gift." If purchased on our website, please write "website.")

Please enter the name of the part you need (e.g. shaft pin), or the individual part number (e.g. F1)

Enter the quantity required for the previously entered part. Once you have entered all of your parts and quantities, click Submit.

Please enter the name of the part you need (e.g. shaft pin), or the individual part number (e.g. F1) for the 2nd part you need.

Enter the quantity required for the 2nd part. Once you have entered all of your parts and quantities, click submit.

Please enter the name of the part you need (e.g. shaft pin), or the individual part number (e.g. F1) for the 3rd part you need.

Enter the quantity required for the 3rd part. Once you have entered all of your parts and quantities, click submit.

Please enter the name of the part you need (e.g. shaft pin), or the individual part number (e.g. F1) for the 4th part you need.

Enter the quantity required for the 4th part. Once you have entered all of your parts and quantities, click submit.

Please enter the name of the part you need (e.g. shaft pin), or the individual part number (e.g. F1) for the 5th part you need.

Enter the quantity required for the 5nd part. Once you have entered all of your parts and quantities, click submit. ***NOTE: If more than 5 parts are required, please enter the part name/description and quantity under "Additional Parts"

Please list the name/description and quantity of any additional parts

Please enter any additional information that will help us resolve your request (otherwise leave as is). If you wish to include any attachments, you may do so by clicking on "Add File" below. Once you are finished, click "Submit" and someone will reach out to you soon.

Add file or drop files here