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  • Official comment
    Lauren

    Hi Jessica,

    Thank you for choosing Thames & Kosmos and for your interest in our My Robot Pet: Tumbling Hedgehog kit.

    Thank you for bringing this to our attention. I'm happy to help.

    The sound sensors on the hedgehog are fairly small, so you need to clap close to the front of its head (where the sensors are located) so that he can pick up the command. I have put together this video to provide you with a better example of what I mean.

    My Robotic Pet: Tumbling Hedgehog | Demo Video

    I hope that helps. If not, are you able to send us videos of your hedgehog failing to respond so that we can try to assist you further? In order for them to not be rejected, please send them directly to support@thamesandkosmos.com and include "Ticket # 105121" in the subject line.

    The video(s) should be under 20 megabytes, and if you need to send more than 1 video, make sure to send them in separate emails.

    I want to assure you that all of us are dedicated to maintaining quality products and want to thank you again for giving us the opportunity to correct this for you. If you have any questions, please do not hesitate in including them in your reply.

    Jessica, thank you in advance for your cooperation and for choosing Thames & Kosmos. We look forward to hearing from you.

    Kind regards,

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