Robotic Pet Hedgehog



  • Peter

    Hi Malia,

    Thank you for choosing Thames & Kosmos.

    I'm glad you reached out to us. At your convenience, we kindly ask you to click on the following link and fill out the Technical Support request form.

    So that we can best assist you with the issue you're having, please make sure to provide as much detail as possible in the Description box on the form. If you have any photos or videos that you would like to share, you can upload them via the Attachments box at the bottom. 

    We also encourage you to check out our FAQ, which has the answers to many of the most commonly asked questions that we've received from our end users. There are a few articles in there regarding your My Robotic Pet - Tumbling Hedgehog. You can access it via the link below.

    Thank you again for choosing Thames & Kosmos. We look forward to hearing from you.

    Kind regards,

    Safety & Compliance Coordinator

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  • Malia Garcia

    Thank you. Can I send it to your team to fix rather than us messing with it? I’ll pay postage

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