Robotic Pet Hedgehog

Follow

Malia Garcia

• December 18, 2022 14:31

Hi. We recently bought the Robotic Pet Hedgehog for my daughter and it does not work. It turns on and the scales click up and down and it does not move its feet at all. Please help

0

• 

  Peter

  • December 19, 2022 16:14

  Hi Malia,

  Thank you for choosing Thames & Kosmos.

  I'm glad you reached out to us. At your convenience, we kindly ask you to click on the following link and fill out the Technical Support request form. 

  https://bit.ly/TKTechSupport

  So that we can best assist you with the issue you're having, please make sure to provide as much detail as possible in the Description box on the form. If you have any photos or videos that you would like to share, you can upload them via the Attachments box at the bottom. 

  We also encourage you to check out our FAQ, which has the answers to many of the most commonly asked questions that we've received from our end users. There are a few articles in there regarding your My Robotic Pet - Tumbling Hedgehog. You can access it via the link below. 

  https://bit.ly/TKKnowledgebase

  Thank you again for choosing Thames & Kosmos. We look forward to hearing from you.

  Kind regards,

  Peter
  Safety & Compliance Coordinator

  0

  Comment actions Permalink
• 

  Malia Garcia

  • December 21, 2022 01:14

  Thank you. Can I send it to your team to fix rather than us messing with it? I’ll pay postage

  0

  Comment actions Permalink

Please sign in to leave a comment.