Thank you for choosing Thames & Kosmos. We appreciate your interest in our CHEM C2000 kit.
Once you have put the wick holder and aluminum disk together, push one end of the wick into the top hole of the wick holder (so that just the end is completely inside of it).
Next, twist the wick clockwise while pushing it further into the wick holder, and it should make its way through fairly easily.
If your wick has mushroomed a bit, use a pair of scissors and trim it down so that it isn't as wide at the end and try the steps listed above.
I hope that helps. If you have any additional questions about this or any of our other products, please send an email to email@example.com and a member of our Technical Support Team will follow up with you.
Thank you again for choosing Thames & Kosmos. We hope you and your family will continue to enjoy our products for many years to come.
The Thames & Kosmos Technical Support Team